Yes, your money is in safe hands. It is in a segregated bank account at ICBC (Asia), the Hong Kong subsidiary of ICBC, the largest bank in the world by assets.

As per HKMA’s SVF license requirements, all customer funds have to be held in a segregated bank account. Should something go wrong with either Neat or ePaylinks, your money is kept in a segregated bank account at ICBC (Asia) in Hong Kong to protect you.

All your card transactions are processed by the MasterCard® network and are protected by MasterCard® rules and standards. The Neat Card® is issued by ePaylinks Technology Co (“ePaylinks”), a licensed MasterCard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value Facility “SVF” license SVF0011 issued by the Hong Kong Monetary Authority’s (“HKMA”).