How do I know if an email is really from Neat? 


In general, our email addresses end in @neat.hk or @neat.asia. 

Usually in phishing emails, usually the sender name will be the company it’s pertaining to be, but the actual email address it is sent from won’t match. 


Emails from us at Neat are sent from: 


If you’re ever unsure if an email is really from us, please don’t hesitate to take a screenshot and chat to our customer support through our website’s live chat. 


We call ourselves “Neat” or “Neat Limited” but do not go by the name Neat Bank Limited. 


If you think you’ve received an email from someone pertaining to be Neat Limited, please let us know so that we can investigate. You can forward that email to business@neat.hk or open up a live chat through our website and share the screenshot of the email with us. We’re here to help!