Security

Is Neat a bank?
No. Neat is not a bank, but works with a licensed partner. We are partnered with ePaylinks, a licensed MasterCard®prepaid card issuer in Hong Kong as well as...
Thu, 14 Jun, 2018 at 2:13 PM
Is my money safe?
Yes, your money is in safe hands. It is in a segregated bank account at ICBC (Asia), the Hong Kong subsidiary of ICBC, the largest bank in the world by asset...
Thu, 14 Jun, 2018 at 2:17 PM
2 Factor Authentication
In order to access your account, you will need to use a 2 factor authentication. 2 factor authentication is an extra layer of security that requires you to...
Tue, 13 Nov, 2018 at 6:11 PM
How can I set up Google Authenticator?
In order to setup your Google Authenticator for Neat Business you will need to follow these steps: Download Google Authenticator Login into the Neat Busine...
Tue, 15 May, 2018 at 10:12 AM
I have lost my phone and I don't have my back up codes
If you have set up Google Authenticator, you can normally only login to your account using the Google Authenticator code. If you've lost access to yo...
Tue, 15 May, 2018 at 10:12 AM
What is a backup code?
A backup code will help you access your account, in case you cannot retrieve your verification code through e-mail or Google Authenticator. You can find yo...
Tue, 15 May, 2018 at 10:13 AM
Is my private information safe?
We are committed to protecting and respecting your privacy rights under Hong Kong’s Personal Data (Privacy) Ordinance. We do not sell your passport and/...
Tue, 15 May, 2018 at 10:13 AM