1 35000132335 2018-05-15T10:30:53+08:00 35000204956 false Business app 7 2019-07-25T11:27:35+08:00 1 1 2018-05-15T10:31:12+08:00 0 0 The Neat Business app allows a specific cardholder to see transactions done on his/her assigned Neat Business Card. Cardholders can only see their own card transactions. In addition to seeing transactions the app allows a user to: Receive instant notifications each time a payment is made with his/her Neat Business Card Block/Unblock the card Get a clear overview of Neat Business Card balance and spending trends Get in touch with our wonderful Customer Happiness team with any questions or concerns <p>The Neat Business app allows a specific cardholder to see transactions done on his/her assigned Neat Business Card. Cardholders can only see their own card transactions. In addition to seeing transactions the app allows a user to:</p><ul><li>Receive instant notifications each time a payment is made with his/her Neat Business Card</li><li>Block/Unblock the card</li><li>Get a clear overview of Neat Business Card balance and spending trends</li><li>Get in touch with our wonderful Customer Happiness team with any questions or concerns</li></ul><p><br></p> 35000204956 819 35000076258 2019-07-16T11:35:02+08:00 35007900471 1 <p>The Neat Business app allows a specific user to see transactions done on his/her assigned Neat Business Card. Users can only see their own card transactions. In addition to seeing transactions the app allows a user to:</p><ul><li>Receive instant notifications each time a payment is made with his/her Neat Business Card</li><li>Block/Unblock the card</li><li>Get a clear overview of Neat Business Card balance and spending trends</li><li>Get in touch with our wonderful Customer Happiness team with any questions or concerns</li></ul><p><br></p> 2 0 0 What is the Neat Business app? 2019-07-25T11:28:54+08:00 35003170726 1 2018-05-15T10:31:23+08:00 0 2 Your business account balance shown in your dashboard will not reflect in your Neat Business app.   The Neat Business app shows the balance for the Neat Business card which it's linked to. You can top up any of your Neat Business cards from your Neat Business dashboard, instantly and for free. You can read more about the difference between the Neat Business dashboard and app here. <p>Your business account balance shown in your dashboard will not reflect in your Neat Business app.  </p><p><br></p><p>The Neat Business app shows the balance for the Neat Business card which it's linked to. You can top up any of your Neat Business cards from your Neat Business dashboard, instantly and for free.</p><p><br></p><p>You can read more about the difference between the Neat Business dashboard and app <a href="https://faq.business.neat.hk/en/support/solutions/articles/35000076248-what-is-the-difference-between-the-neat-business-dashboard-and-app-" rel="noreferrer noopener">here</a>.</p><p><br></p> 35000204956 612 35000076259 2019-07-16T11:36:49+08:00 35007900471 2 <div rel="clipboard_data"><p>Your overall account balance shown in your dashboard will not reflect in your Neat Business app. &nbsp;</p><p>The Neat Business app shows the balance for the Neat Business card which it's linked to. You can top up any of your Neat Business cards from your Neat Business dashboard, instantly and for free.</p><p>You can read more about the difference between the Neat Business dashboard and app <a href="/hc/en-us/articles/115002679713-What-is-the-difference-between-the-dashboard-and-app-">here</a>.&nbsp;</p></div><p><br></p> 2 0 2 Why do I not see my business account balance in the Neat Business app? 2019-07-25T11:29:48+08:00 35003170726 1 2018-05-15T10:31:36+08:00 2 0 Login password is a 6 digits security code to access the Neat Business App. PIN is a 6 digits security code, to use your Neat Business Card for example, when withdrawing cash at an ATM. <p>Login password is a 6 digits security code to access the Neat Business App.</p><p><br></p><p>PIN is a 6 digits security code, to use your Neat Business Card for example, when withdrawing cash at an ATM.</p><p><br></p> 35000204956 582 35000076260 2019-07-16T11:38:19+08:00 35007900471 3 <div rel="clipboard_data"><ul><li>Login password is a six digits security code to access the Neat Business App.</li><li>PIN is a six digits security code, to use your Neat Business Card for example when withdrawing cash at an ATM.</li></ul></div><p><br></p> 2 2 0 What’s the difference between my Neat Business App “Login Password” and “PIN”? 2019-07-25T11:30:12+08:00 35003170726 1 2018-05-15T10:34:06+08:00 1 0 Just tap the “Forgot” button on the Neat App’s login screen. We will then send you a new login code by email. <p>Just tap the “Forgot” button on the Neat App’s login screen. We will then send you a new login code by email.</p> 35000204956 297 35000076261 2019-07-16T11:38:39+08:00 35007900471 4 <p>Just tap the “Forgot” button on the Neat App’s login screen. We will then send you a new login code by email.</p><p><br></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35012196722/original/iA9eVkWbYtMW_YykgnTZbkiSPpp6KKinrg.jpeg?1526351635" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35012196722/original/iA9eVkWbYtMW_YykgnTZbkiSPpp6KKinrg.jpeg?1526351635" data-fileid="35012196722" data-uniquekey="1526351523374" style="width: 235px; height: 417.16px;"></p> 2 1 0 I forgot my login password for the Neat App. What do I need to do? 2019-07-25T11:30:32+08:00 35003170726 1 2018-05-15T10:34:35+08:00 0 1 You can edit most of your details in your Profile > Personal Information. For security reasons, you cannot edit all your profile details from the Neat App.  If your personal information needs updating, please contact us at support@neat.hk using the e-mail address you used during signup. <p style="">You can edit most of your details in your Profile &gt; Personal Information.</p><p style=""><br></p><p style="">For security reasons, you cannot edit all your profile details from the Neat App. </p><p style="">If your personal information needs updating, please contact us at support@neat.hk using the e-mail address you used during signup.</p><p style=""><br></p> 35000204956 349 35000076262 2018-05-15T10:34:35+08:00 35003170726 5 <p style="">You can edit most of your details in your Profile &gt; Personal Information.</p><p style=""><br></p><p style="">For security reasons, you cannot edit all your profile details from the Neat App.&nbsp;</p><p style="">If your personal information needs updating, please contact us at support@neat.hk using the e-mail address you used during signup.</p><p style=""><br></p> 2 0 1 How can I edit my personal information? 2019-07-25T11:30:55+08:00 35003170726